User Review: Apteryx – Software to Stay Away From

Private - General Dentistry
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Product Name:

Apteryx dental x-ray software

Manufacturer :

Apteryx

Have purchased the Apteryx x-ray software in Dec 2015. Within days needed to call for technical support as the screen icon was not displayed which means no images could be obtained. The tech person from Apteryx was very knowledgeable and resolved the problem. Then within weeks, the software lost the calibration with the sensors and again Apteryx tech support was able to resolve the problem. Then about a month later, the entire program failed to load and Apteryx tech support decided that the software was problematic so they completely removed it and replaced the program then each operatory computer needed re-setting. And the list goes on and on.

To actually obtain x-ray images of patients – it is an unusual month that Apteryx tech support is not required. At one time Apteryx tech support was convinced the office wireless network was the problem so the network was changed to hardwire without resolving the issues. The support at Apteryx also decided that the problems must be simply due to the computers – except these state-of-the-art computers were purchased new at the time we purchased Apteryx. Each workstation is dedicated only to the operatory. Most recently (fall 2017) Apteryx tech support resolved that the server was problematic as it was also being used as one of the front-office computer terminals. A stand-alone server was purchased and placed into the network – without any improvement.

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Summary

The Good

Live-person tech support — You will NEED them.

The Bad

Poorly integrated, multiple-complexity software modules lumped together.

The Bottom Line

An extremely problem-prone software. Have NEEDED to use tech support almost monthly (or more often) for almost two years. Tech support is on Eastern Time so any problems after 2 p.m. Pacific time means: dismiss the patient.

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