The number one challenge for dental practitioners is the never-ending battle to keep our patients on a successful recall system. An effective recall system shows the patient the benefit of oral health—and we see the benefit of monitoring oral health while keeping busy and productive. In the past, the difficulty in maintaining a successful recall system is that someone has to be in charge of it. Quite often, this duty is delegated but overlooked. Our practice was looking for a system that would put our recall on “auto-pilot,” and Demandforce arrived just in time!
Demandforce is a patient relationship management program that bridges the gap between patients and their health care providers. The Demandforce program automatically uploads patient appointment information from our practice management software (HIPAA compliant) and sends email appointment reminders and confirmations to our existing patient base. In addition, patients can request appointments online and take advantage of emailed incentives, such as teeth whitening, to encourage them to remain committed to their oral health.
In the age of the internet, there is no better method to consistently keep in contact with your patients than a friendly email, and the patients love it! Sending reminders via email and allowing patients confirm online turns our reminder into their action item. Try to convey that with a voice message or postcard!
The online appointment reminder and confirmation system is of tremendous value to our practice (we have yet to see a single no-show from an appointment confirmed online). Demandforce’s real-time satisfaction surveys and referral manager encourage our patients to rate our practice and refer their friends and family, the simplest method to retain and measure your practice performance.
Here’s how it works. Demandforce uploads our daily appointment data and sends each patient a “thank you” email. Within the email is an opportunity for the patient to fill a short survey rating their experience at our office. The final survey question is an opportunity for the patient to refer a friend or family member via a friendly introductory email. Patient referrals become an action item in their inbox—very powerful!
All of the office statistics, appointment confirmations, reminders, patient satisfaction surveys, and the referral manager are housed on our own dashboard. This online snapshot provides our practice with the vital statistics that keep us successful. What do our patients think of us? What is each online referral producing? Who has confirmed online and who has requested appointments? Demandforce’s dashboard has it all in one convenient location.
Our office was looking for a resource to help in continuing care management. Demandforce offers not only a practice management program, but is a valuable resource for referrals, incentives, and patient feedback. The result? A productive office and patients committed to their oral health!
