Curve Dental Announces Integration with Jive Communications’ Cloud-based Telephone System
Integration Enhances Professional Image by Allowing the Dental Team to View Patient Information before Answering a Phone Call
OREM, UT— November, 2014 — Curve Dental, developers of cloud-based dental software, announced an integration with Jive Communications, a leader in hosted VoIP and unified communications. With this integration, the dental team can now view patient information for those calling the practice before the team answers the phone, which can help the practice provide a higher level of customer service.
“Helping our customers create a unique patient experience that differentiates them from other practices is a Curve Dental hallmark,” said Ian Zipursky, President and COO of Curve Dental, Inc. “Our customers are managing their practices on the cloud, which instantly makes them different from other dentists. With this latest integration with Jive Communications, our customers can enhance the patient experience even further by creating another positive impression and strengthening patient loyalty.”
The integration between Curve Dental’s practice management software and Jive Communications’ telephone system allows the dental team to see which of their patients are calling before the call is answered. The team is able to see a picture of the patient, the patient’s status, and phone number. With a click of the mouse the team can answer the phone, place the call on hold, or send the call to a voice messaging system. With an additional click the team can view the patient’s dental record. The integration is available without charge to all Curve Dental customers who migrate from their existing phone systems to Jive Communications.
Jive Communications provides cloud-based telephone systems that have a lower cost of ownership and are easier to use. The system replaces traditional phone systems, which frees the practice from system maintenance or user licenses of on-premises equipment.
“Jive Communications represents everything we like about the cloud,” said Zipursky. “Their service lets the dental team create and manage the perfect phone system from anywhere at any time. And it’s easy to use, allowing the team to make changes or adjustments in real time. Plus, the team at Jive Communications places a great deal of emphasis on customer service, which is synonymous with Curve Dental’s lauded technical support team, who always make the customer their first priority.”
“Curve Dental’s commitment to creating a unique patient experience that allows their clients to stand out amongst their peers, makes this an intriguing partnership for Jive. The affordability, convenience, and flexibility offered by Curve Dental as well as Jive's cloud-based solution provides customers with an industry leading package that will drive efficiencies, positive patient interactions, and long term growth for our clients,” said John Pope, CEO Jive Communications Inc.