Looking back over the years of dental school, our training seems to lack many of the skills needed to survive in a modern dental practice.
While there was plenty of education on stress/strain curves for dental impression material, there wasn’t much in the way of bookkeeping, how to negotiate an office lease, or basic psychology for patient management. We have had to learn to become ‘Jacks of all trades’ in our practices. Yet we still delegate certain duties.
It helps to have an office manager who can discuss finances with a patient. Giving tasks to an assistant frees up time for emergencies and consultations. Incorporating technology into your practice is an excellent way to become a better clinician and to organize your practice; however, with the speed at which technology changes, it makes sense that we might delegate this responsibility, too. Consider whether you will be more productive pondering over why your server just crashed or cutting a crown preparation. Computer and technology consultants can help you become a worry-free, high-tech practice without pulling you away from what you were trained to do.
What are you looking for?
In choosing a team of consultants, consider first the level of involvement you want them to have. There is help available in everything from advice on which intraoral camera to buy, to installing and maintaining the server that stores its images. Decide first whether you simply want some helpful tips, need help with installation, or prefer someone to help run things smoothly—and completely. Successful integration of technology will always start with a good plan. A consultant’s involvement may change depending on how your relationship develops, or as new technology is added to your practice.
Who are they?
Choosing a good technology consultant should always include a check into how long the consultant has been around and what experience he or she has, especially in the dental industry. A computer whiz that has never seen a digital x-ray system cannot be completely effective for your office. You also should consider how quickly the consultant can respond in the event that a problem arises. Work in an operatory or at the front desk will come to a halt if a workstation crashes. Additionally, it is always a good idea to ask for references from other dentists who have used the consultant. Find out what other dentists’ experiences have been, and whether they have any complaints about the service.
What services are important?
Whenever you bring in a new piece of equipment, there is a need to train the doctor and the staff in how to use it. Find a group that will take the time to show you how to take full advantage of what you have—rather than being afraid of it. It is also important to look for someone who can grow with you. A consultant should be proficient in small projects, such as an intraoral camera installation. He or she should also be able to create complete networks for you, including computers in every operatory, servers, mail services, and even web page hosting. Find someone who can set up a virtual private network so that you can access digital x-rays and patient information from home. Consider also a group that can help design the layout of your operatory for maximum productivity and ergonomics. A room packed with equipment that breaks your back when you use it is wasted technology.
Upgrades?
It has been said that the person standing in line behind you waiting to buy the same computer as you will get a better deal. Technology develops so fast, and the computer you buy today will have a shelf life of no longer than 3-4 years. Look for a consultant who will be able to keep your office running smoothly with regular hardware and software updates, and has a good plan for the future of your office. And be aware of the cost of these services, from both the consultant and the software/hardware manufacturer.
Before you jump into the digital age, consider using a technology consultant. With the potential tens of thousands of dollars to be invested, he or she can help guide your decisions and become an asset to your practice. Once on your team, you will most likely wonder how you ever survived without one.